Project Overview
L. Residence
Client :
Floors, Structural Repair, Island, Laundry Room
Category :
Anthem, AZ
Location :
USAA
Insurance Partner:
Kitchen Floor & Structural Repair
When a hidden drain line leak destroyed the kitchen island and flooring in the client's residence, Kingship Restoration & Construction was called to assess, negotiate, and restore the damage. The water intrusion affected the kitchen flooring — a combination of laminate over tile — leading to extensive structural and cosmetic repairs. Working with USAA and the field adjuster, we leveraged our deep insurance expertise to ensure that all flooring was replaced and upgraded to tile. Through proactive communication and precise project management, we completed the restoration efficiently and exceeded the homeowner’s expectations.
- Drain line leak beneath kitchen floor caused structural damage.
- Worked with USAA and field staff adjuster for accurate claim approval.
- Negotiated upgraded flooring from laminate to tile.
- Repaired and refinished damaged kitchen island and flooring.
- Delivered project within insurance-approved scope and timeline.
- Homeowner expressed high satisfaction with results and professionalism.
Turning a Water Loss into a Design Upgrade
What began as a stressful plumbing disaster evolved into a complete kitchen transformation. By identifying hidden damage and properly documenting the scope, Kingship Restoration helped the client secure approval for a full flooring replacement that aligned with both coverage and modern design. Our collaboration with USAA and the field staff adjuster ensured that the claim reflected the true cost of restoration, allowing the homeowner to receive quality materials and workmanship.
The project showcased our ability to blend insurance expertise with construction excellence. Every phase — from negotiation to installation — was managed with transparency and efficiency. The new tile flooring brought enhanced durability, elegance, and long-term value to the client's home. The homeowner’s satisfaction reinforced our reputation for going above and beyond expectations, turning an insurance claim into an opportunity for renewal and improvement.